1. Free Tier

Our free tier service is provided at no cost and therefore no refunds apply. Free tier users can translate up to 2 documents per day with a maximum file size of 250KB.

2. Premium Subscriptions

For premium subscription plans, we offer the following refund policy:

7-Day Money-Back Guarantee: If you are not satisfied with our premium service, you may request a full refund within 7 days of your initial purchase.
Prorated Refunds: After the 7-day period, we may offer prorated refunds on a case-by-case basis for annual subscriptions.
Monthly Subscriptions: Monthly subscriptions are non-refundable after the 7-day trial period, but you may cancel at any time to prevent future charges.

3. How to Request a Refund

To request a refund, please:

Email us at support@fileintact.com
Include your account email and order/transaction ID
Provide a brief reason for the refund request

We will process your request within 5-7 business days.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

Violation of our Terms of Service
Abuse of the refund policy (e.g., repeated refund requests)
Requests made after 7 days for monthly subscriptions
Requests made after 30 days for annual subscriptions

5. Cancellation Policy

You may cancel your subscription at any time:

Your subscription will remain active until the end of the current billing period
You will not be charged for subsequent periods after cancellation
No partial refunds are provided for unused time within a billing period (except as noted above)

6. Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits:

Can be used for future premium services
Do not expire
Are non-transferable
Cannot be exchanged for cash

7. Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@fileintact.com

We strive to respond to all inquiries within 24-48 hours.

Refund Policy